Troubleshooting & FAQ

Your role doesn't have that permission, or the module is switched off. Ask the account owner to check Settings › Roles and Business Settings › Modules.

Check that it is enabled for the current location, is active (not deactivated), and, if stock is managed, that the location has stock (or that selling out-of-stock items is allowed in settings).

The source location holds less stock than you entered. Check the product's stock at that location (Products › view › stock), lower the quantity, or record the missing purchase or opening stock first.

The purchase status must be Received. Statuses like Ordered or Pending don't add stock. Edit the purchase and change the status.

Set the Design of the location's invoice layout to match your printer (Slim for 80 mm, Slim 2 for 58 mm, English-Arabic for a bilingual 80 mm receipt, or an A4 design) in Settings › Invoice Settings. In the print window, pick the receipt printer and set margins to "None". See Receipts and receipt formats.

Check that Print receipt is ticked under Total payable on the POS. If it is, your browser may be blocking pop-ups for ZaleBee: allow pop-ups for the site. You can always reprint from Recent Transactions › Print.

Click into the product search box on the POS screen first. Most scanners act as a keyboard and type into whichever field is selected.

Users with edit permission can edit it from All Sales. If goods came back, create a Sell Return instead, so stock and accounts stay correct.

Check currency format, date format and time zone under Business Settings › Business, and whether product prices are set as tax inclusive or exclusive.

Use Forgot password on the login page, or ask your account owner to reset it.